How long does it take an item to ship?
All items are made to order. Due to Covid and the reduced labor force, items are taking between 5-10 business days before shipping. Pleae see the description for each item to see the approximate time before shipping.
Why can I order an Item and then later get an email that it is Out of Stock?
I do my best to keep stock information up to date on the website but sometimes orders and stock alerts can cross. In the event that an item becomes unavailable, you will get an email with your options. If you chose to cancel, your credit card will be refunded immediately.
What is your return policy?
I take great pride in the items that I offer on this store. In the rare occassion that an item needs to be returned, please see the Returns page for step by step instructions to start the process.
How do you get your images / designs?
Unless otherwise noted, all the photographs used for products were taken by me on different trips to wildlife rich areas. For the designs that are not photographs, some were designed by me or designed by a professional designer with my concept.
I really like one of your images but it's not on the item that I want, what do I do?
Please send me a message through the contact us page specifying the image and the product. I will do my best to make your dream come true. Sometimes, however, based on dimensions, it may not be possible to make a certain image fit.
I would like a fine art print of one of your images, how do I get one?
Thank you. I am so flattered. I am working on my Fine Art Print website which is www.lisaroberti.com.
How do I figure out what size to order?
For each apparel item, there is a size chart. The best way is to find your favorite fitting shirt and measure it and then find the shirt size that is closest to your favorite shirt.
Why can I only order items to be shipped to the USA?
Due to the technology in my store, I can only automatically calculate the shipping fo the USA. I am happy to ship anywhere in the world but need to get a special shipping quote for you. You can call or email. To expedite the process, create a login to the store, fill your cart with the items you would like (your cart will be saved if you create a login and I can see all the items to ge a quote) and email the entire shipping address to me. I'll get you a quote as quickly as possible so yu can decide if you want to proceed with the order.
Can you ship to other countries besides the USA?
Yes, I am happy to provide a shipping quote for you for anywhere in the world. The best way is to create a login to the store, fill your cart with the items you would like (your cart will be saved if you create a login and I can see all the items) and email the entire shipping address to me. I'll get you a quote as quickly as possible so you can decide if you want to proceed with the order.